Worker voice
Worker reporting software that workers can actually reach
A grievance channel is not a poster on a wall. It is a page a worker can open without a name or an account, in a language they read, from a place they can stand safely — and a company process that does something with what arrives. Libera builds both, and lets you verify the first.
Why most reporting channels stay silent
Hotlines fail for practical reasons before they fail for cultural ones: the number is in a language the worker does not read, the poster is in an office they never enter, the form asks for a name, or the worker reasonably believes the employer will see the message. Silence in that setting is not evidence of safety.
- Identity fields deter the people most at risk
- One poster in one location reaches very few workers
- A channel the employer controls is a channel workers discount
- No language support means no reports from the migrant workforce
How Libera's channel is built
Each site gets a confidential reporting page reachable by QR poster. The page asks for no name, no phone number, no email address, no account and no precise location. A worker selects from the eleven ILO indicators of forced labour, can describe the situation in their own words, and can attach a photo if they choose.
- No account, no identity fields, no employer approval needed
- Available in the worker's own language across supported languages, including right-to-left
- Quick-exit and safety guidance on the page itself
- Free for workers, on every plan, always
Access verification: the part most vendors skip
A reporting channel is only real if workers can reach it. Libera tracks agreed access points per site, the date access was last verified, who verified it and by what method, and the outcome. Buyers can require suppliers to keep the channel continuously accessible, and verification can be carried out by the buyer or an independent auditor.
- Statuses: verified, due for verification, unverified, access issue
- Multiple agreed access points per site rather than a single poster
- Material access events recorded in the activity trail
- Libera does not itself conduct site inspections
What management can and cannot see
Individual accounts are never shown to the customer's management. The console displays aggregated indicator counts per site and supplier — how many signals, which ILO indicators, over what period. That protects the reporter and keeps the pressure on the pattern rather than on the person.
No worker tracking, by design
Libera does not record worker identities, device identifiers or individual scan events for access verification. Verification is about whether the channel was reachable at agreed points, not about who used it.
A signal that leads somewhere
When signals accumulate, the supplier's status is raised with the reason stated and flagged for human review. A case file then records the investigation timeline, evidence, remediation actions with owners and due dates, and the documented outcome — so a report has somewhere to go.
How Libera maps to the workflow
From a screening score to a documented human decision.
01
Screen suppliers
Every supplier, site and labour provider is scored on country prevalence, government response, sector intensity, workforce size and use of recruitment intermediaries, then checked against official sanctions and import-ban lists at the time of the check.
02
Open and verify worker access
A QR poster at agreed access points opens a confidential reporting page in the worker's own language. Access can be verified through announced or unannounced checks by the buyer or an independent auditor, and the result is recorded per site.
03
Receive confidential signals
Workers report without a name, phone number, account or precise location. Management never reads an individual account; only aggregate indicator counts reach the console.
04
Detect patterns
Signals are clustered by site, supplier and ILO indicator, so a repeated pattern becomes visible even when each report on its own looks minor.
05
Human review
When signals accumulate, the supplier's risk status is raised and flagged for human review. Libera never concludes that forced labour occurred — a person decides what happens next.
06
Case and remediation
A case file records the investigation timeline, evidence register, remediation actions with owners and due dates, and the documented outcome.
07
Monitor and document
Re-screening, access re-verification and an immutable activity log produce an exportable record of what was found, what was decided and what was done.
What this page is not
A worker report is a signal for investigation, never proof that forced labour occurred. Libera protects reporter confidentiality by design but cannot guarantee a worker's safety, does not provide legal or emergency assistance, and does not conduct site inspections. In an emergency, local emergency services come first.
Libera produces risk indicators for review. It does not determine that any company or person has committed an offence, does not guarantee compliance with any law, and is not legal advice. Every escalation requires human review.
Primary sources
Keep reading
See the risk before it becomes the story.
Screen suppliers, open a confidential worker channel, verify access, investigate patterns and document remediation in one workflow.